Frequently Asked Questions

+ What is Your Return Policy?

Here at Sharkk, we care about your satisfaction, and we want you to know it. If you purchased a product from sharkk.com and have any questions, comments or concerns, please feel free to contact our Customer Service Team via email at support@sharkk.com or you can fill out the contact form here. Day or night, one of us will reach out to you.

Up To 60 Days After Your Purchase
Sharkk will exchange your product for a new one, and we will also cover your returning and replacement shipping costs.

60 Days Until The End Of Your Warranty
Sharkk will exchange your purchase for a refurbished product and cover the shipping costs to get it to you. You need only to pay the shipping fee to return your item.

At Sharkk, we want you to be as confident in our products as we are.

+ What Kind of Warranty Do You Offer?

All Sharkk branded products come with a limited warranty lasting one year after the date of purchase. Our talented Customer Service Team will be happy to provide you with any assistance or technical support you might need. Please read about our full warranty description here.

+ I have questions about the Metal Gaming Mouse.

Q: Where do I download the software I need to program my button colors, DPI settings, etc.?

A: Click the Dropbox link below and install the application. You should see a screen like the image below when your download is finished.

https://www.dropbox.com/sh/9djigjl64ww8akg/AACjt2ZU0FnUqXew0ZgzfQiQa?dl=0

(You do not need to have a Dropbox account in order to view and download the software.)