FAQs - Frequently Asked Questions

What is your return policy?

We have a satisfaction guarantee here at Sharkk, and If you purchased a product on Sharkk.com and feel that it just isn't right for you, you can contact us via email at support@sharkk.com anytime for assistance or fill out the contact form here

 

How do I get a refund?

If for whatever reason we cannot help you with your purchase by offering an exchange for a new product or a different one, we will refund you in the same payment method in which you paid for your initial order. You can contact us via email at support@sharkk.com anytime for assistance or fill out the contact form here

 

What kind of warranty do you offer?

All  of our products come with a one-year warranty that includes customer service and tech support. Please check our full warranty description here.  

 

How long does it take to receive my product?

We currently offer 3 tiers of shipping all at reasonable delivery times and affordable pricing. In most cases, delivery is made at the earliest estimated date. We provide a tracking number for all orders so you can track the package and prepare for receipt.

Standard Shipping (Free)

4-6 Days

Expedited Shipping ($14.99)

3-5 Days

Priority Shipping ($19.99)

2 Days

 

Can you please email me the user manual for ______?

You can download manuals directly from our site! Click here to see a list of all of our products and the manuals to go along with it. 

 

Where can I download the driver for ______?

You can download all of our drivers directly from our site too! Click here to see a list of all of our products with downloadable drivers.