We have a satisfaction guarantee here at Sharkk, and If you purchased a product on Sharkk.com and feel that it just isn't right for you, you can contact us via email at firstname.lastname@example.org anytime for assistance or fill out the contact form here.
If for whatever reason we cannot help you with your purchase by offering an exchange for a new product or a different one, we will refund you in the same payment method in which you paid for your initial order. You can contact us via email at email@example.com anytime for assistance or fill out the contact form here.
From date of purchase - 60 days: Sharkk will exchange your product for a new one and pay for return shipping and replacement shipping cost(s).
From 60 days until end of warranty: Sharkk will exchange for refurbished item, Sharkk will also cover the shipping cost to get the product to you. Customer pays for returning defective/damaged product back to Sharkk.